Last Updated: September 2, 2026
At WebDukes Technologies ("WebDukes," "we," "us," or "our"), we provide a marketplace where customers can browse, compare, and select website templates available through our platform.
When a customer selects a website template and places an order with WebDukes, WebDukes may purchase or obtain the selected product on the customer's behalf using a WebDukes account.
Because the selected product may be purchased or obtained from a third-party product provider after the customer's confirmation, all completed orders are final and non-refundable, except where otherwise required by applicable law.
By completing an order with WebDukes, you acknowledge and agree to this Refund Policy.
All completed orders are final. WebDukes does not offer refunds, returns, exchanges, or cancellations after an order has been confirmed and the selected product has been purchased or obtained on behalf of the customer.
Once WebDukes has completed the purchase or acquisition of the selected product, the order cannot be cancelled or reversed because the customer has changed their mind, no longer requires the product, or prefers a different product.
Customers are responsible for carefully reviewing the product information available on our website before placing an order.
Product information may include descriptions, screenshots, previews, demonstrations, features, pricing, and other information provided on the product page.
By placing an order, you confirm that you have reviewed the available information and selected the product according to your requirements.
WebDukes may use its own account or purchasing account to purchase or obtain the website template selected by the customer.
The customer's order with WebDukes is considered confirmed once the customer completes the required payment and WebDukes accepts the order.
After the selected product has been purchased or obtained by WebDukes on the customer's behalf, the customer cannot request cancellation or a refund because of a change in preference, incorrect selection, or failure to use the product.
Customers are responsible for selecting the correct product before placing an order.
Refunds will not be provided where a customer:
Customers are responsible for reviewing the product information, requirements, features, and other relevant details before placing an order.
WebDukes is not responsible for compatibility issues caused by the customer's hosting environment, server configuration, third-party services, existing website setup, or other external factors.
Such compatibility issues do not qualify for a refund after the product has been purchased or obtained on behalf of the customer.
Where support is available, customers may contact WebDukes regarding issues related to their purchased product.
We may assist with accessing or receiving the purchased product and may provide reasonable assistance where applicable.
Technical support or assistance does not create an entitlement to a refund.
WebDukes makes reasonable efforts to obtain the product selected by the customer after an order has been confirmed.
If WebDukes is unable to obtain the selected product due to circumstances beyond our reasonable control, we may contact the customer to discuss an appropriate alternative solution.
Where an alternative product or reasonable solution cannot be provided, WebDukes may determine an appropriate resolution depending on the circumstances and applicable law.
If you believe that you have been charged more than once for the same order due to a payment processing error, please contact us with the relevant transaction details.
We will review verified duplicate transactions and take appropriate action where applicable.
If you believe that an order or payment was made without your authorization, please contact us as soon as possible with the relevant transaction information.
We will review the matter and take appropriate action based on the circumstances and applicable law.
Some website templates listed on our marketplace may be created, owned, or distributed by third-party authors, creators, or product providers.
Such products may be subject to additional terms, licenses, restrictions, or policies established by the respective product provider.
Customers are responsible for reviewing applicable product information and license terms before placing an order.
Before completing an order, customers should carefully verify the selected product, quantity, price, and other applicable order information.
Once the order is confirmed and WebDukes proceeds with the purchase or acquisition on the customer's behalf, the order is considered final and cannot normally be cancelled or refunded.
WebDukes reserves the right to take appropriate action against fraudulent transactions, unauthorized activity, misuse of the marketplace, or attempts to abuse this Refund Policy.
This may include suspension or termination of an account and restriction of future purchases, subject to applicable law.
We may update this Refund Policy from time to time to reflect changes to our marketplace, business practices, services, or applicable legal requirements.
Any changes will be published on this page with an updated "Last Updated" date.
If you have any questions regarding this Refund Policy or your order, please contact us.
WebDukes Technologies
Address:
C-68/1, Ground Floor, Jaitpur Extn, Badarpur,
New Delhi – 110044, India
Phone: +91 95555 79966
Email: hello@webdukes.com